Return and Refund Policy for Petpronto

Thank you for choosing Petpronto for your pet accessories needs. We are committed to ensuring your satisfaction and have outlined the following return and refund policy for our customers in the UK:

30-Day Return Window

Petpronto offers a 30-day return period, allowing you to request a return within 30 days of receiving your purchase. To qualify, the product must be unused, undamaged, and include all original tags and packaging.

Initiating a Return

To start a return, please contact us at support@petpronto.shop. Our team will provide a return authorization and detailed instructions for shipping the item back to us. Please note that returns without prior approval will not be accepted.

Return Labels for Customers

• For Defective Products: We will provide a prepaid return label for defective items.
• For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.

Return Period

Customers must initiate a return within 30 days of receiving their order.

Accepted Product Conditions for Returns

We accept returns only for products in new, unused condition with all original packaging intact.

Restocking Fee

Petpronto does not charge any restocking fees for returns.

Return Shipping Costs

• For Defective Products: Petpronto will cover the return shipping costs.
• For Customer Remorse: Customers are responsible for return shipping costs for non-defective returns.

Damaged, Inaccurate Products, or Issues

Upon receiving your order, please inspect it carefully. If you notice any damage, inaccuracies, or other issues, contact us immediately at support@petpronto.shop. We will resolve the problem efficiently.

Exchanges

Petpronto facilitates exchanges for defective, damaged, or inaccurate items. To arrange an exchange, please contact us at support@petpronto.shop.

Restoration Fee

No restoration fees are applied to your returns.

Refunds

Once your return is received and inspected, we will notify you of the refund status. If approved, your refund will be processed and credited to your original payment method. Please note that the refund timeline depends on your bank or payment provider’s policies.

Customer Support

We are here to ensure your experience with Petpronto is smooth and hassle-free. If you have any questions or concerns, please contact us at support@petpronto.shop.

CONTACT INFORMATION:

Trade name: Petpronto

Phone number: +44 20 7383 5952

Email: support@petpronto.shop

Physical address: 64 Great Titchfield St., London W1W 7QH, United Kingdom